Privacy Policy

Introduction

This Privacy Policy explains how EBTIKAR — Million Innovation Information Technology Company — handles the personal information collected through this website and through the enquiries we receive from it.

Our approach is simple: we collect what you choose to send us, we use it to respond to you, and we do not sell it or use it for advertising.

Scope of this policy

This policy applies to personal information you provide through the EBTIKAR website — for example when you send an enquiry, request information about a service or contact us directly — and to the basic technical information generated when the website is used.

It does not apply to information handled under a signed agreement with a client, which is governed by the terms of that agreement, or to websites and services operated by other organisations.

Information we collect

We collect only what is needed to respond to you and to operate the website. In practice this falls into three groups.

Information you provide

When you contact us through a form on this website, by email or by telephone, you may provide your name, your company or organisation, your email address, your telephone number, the service you are interested in and the details of your enquiry. You may also choose to include other information in your message.

Providing this information is voluntary, but we may not be able to respond to an enquiry that does not include a way to reach you.

Website usage information

Like most websites, ours is hosted on infrastructure that records basic technical information in order to deliver pages and keep the service secure, such as the address of the connection, the time of the request and the page requested. This information is used to operate and protect the website and is not used to build a profile of individual visitors.

Cookies and browser storage

This website stores a small amount of information in your browser in order to remember your cookie choices and your language preference. The Cookies section below explains this, and our Cookie Policy sets it out in full.

How we use your information

We use the information you provide for the following purposes:

• Responding to your enquiry and answering your questions.
• Communicating with you about the services, projects or information you asked about.
• Understanding your requirements so that we can prepare a relevant response, proposal or quotation where appropriate.
• Providing information, documentation or updates you have requested.
• Operating, maintaining and improving the website and the way enquiries are handled.
• Meeting our legal, regulatory and accounting obligations where they apply.

We do not use your information for automated decision-making, and we do not sell it.

How we share information

We do not sell personal information. We share it only where there is a genuine need, and only to the extent required:

• With service providers that support our operations — such as website hosting, email and IT support — where they need the information to provide that service.
• With professional advisers, such as legal or financial advisers, where necessary for the conduct of our business.
• With public authorities or other parties where we are required to do so by applicable law or by a valid legal request.

Where we use a service provider, we expect it to handle personal information appropriately and only for the purpose for which it was shared.

Data protection and security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. These include limiting access to those who need it and keeping the systems we use up to date.

No method of transmission over the internet, or of electronic storage, is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data retention

We keep personal information only for as long as is reasonably necessary for the purpose it was collected for — including responding to your enquiry and keeping a record of our correspondence — and for as long as any applicable legal, regulatory or accounting requirement requires us to keep it.

When information is no longer needed, we delete it or remove the details that identify you.

Your privacy rights

Depending on your circumstances and the law that applies to you, you may have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information we no longer need, or to object to or restrict certain uses of it.

To make a request, contact us using the details at the end of this policy. We may need to verify your identity before acting on a request, and we will respond within a reasonable period.

If you are not satisfied with our response, you may also raise the matter with the data protection authority competent for your jurisdiction.

Third-party websites and services

This website may link to websites and services operated by other organisations, such as social media platforms. We are not responsible for their content, security or privacy practices, and we encourage you to read their privacy policies before providing information to them.

Cookies and similar technologies

This website uses cookies and similar browser storage for a limited set of purposes: to remember the cookie choices you make and to remember whether you are browsing in English or Arabic. We do not use advertising or analytics cookies.

Our Cookie Policy explains what these technologies are, how we use them and how you can change your choices at any time.

Changes to this privacy policy

We may update this policy from time to time to reflect changes in our practices, in the website or in applicable law. The current version is always published on this page, and material changes take effect when it is published. We encourage you to review it periodically.

Contact us

If you have a question about this policy or about how your information is handled, please contact us: